How We Handle Your Information

1. Information We Collect

We may collect information you provide directly, information created when you use the platform, and limited technical data needed to keep the service secure and functional.

• Account details: name, email address, phone number, role, and login credentials.
• Profile and service details: business information, service categories, needs, contracts, messages, and related attachments.
• Technical data: device information, browser type, IP address, cookies, session identifiers, and usage analytics.

2. How We Use Information

We use personal data to operate the platform, connect users with relevant services, process transactions, improve security, prevent abuse, and provide support.

• Provide account access and manage authentication.
• Match requests, partners, and related platform workflows.
• Send service notifications, support messages, and administrative updates.
• Detect fraud, policy violations, and unauthorized access.
• Comply with legal, accounting, and operational obligations.

3. Sharing and Disclosure

We do not sell your personal data. We may share information only when necessary to deliver the service, support platform operations, or comply with law.

• With other users when a request or contract requires it.
• With verified partners, administrators, and support teams as needed to perform platform functions.
• With service providers who help us host, secure, and operate the website.
• With legal or regulatory authorities when required.

4. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, analyze traffic, and improve the user experience. You can control cookie settings through your browser, but some features may not work properly if cookies are disabled.

5. Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we take reasonable steps to delete or anonymize it.

6. Security

We use administrative, technical, and organizational safeguards to protect information from unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

7. Your Choices and Rights

You may have rights to access, correct, update, delete, or restrict certain personal information, depending on applicable law. If you need help with your account or privacy choices, contact us using the details below.

8. Children’s Privacy

Our services are not directed to children, and we do not knowingly collect personal data from children without appropriate authorization. If you believe a child has provided us personal data, please contact us immediately.

9. International Access

Needibi Serve is intended to be accessible worldwide. If you access the site from outside Rwanda, your information may be processed in jurisdictions with different data protection laws.

10. Changes to This Policy

We may update this policy from time to time. When we do, we will post the revised version on this page and update the effective date.